Privacy Policy
This Privacy Policy explains how PREPON collects, uses, protects, stores and manages personal information shared by students, parents, website visitors and course enquirers.
Effective Date: June 1, 2026
Brand Name: PREPON
Legal Entity: PREPON
Website: prepon.in
Office Address: 38, Kabir Road, Kolkata – 700026, West Bengal, India
Contact: admin@prepon.in | 9073727372
PREPON is an education and test-preparation brand operating from Kolkata, India. We provide coaching, mentoring, counselling, interview preparation, study materials, mock tests, doubt-clearing support and related educational services through offline, online and blended modes.
This Privacy Policy explains how PREPON collects, uses, stores, shares and protects personal information when you visit our website, submit an enquiry, book a demo class, register for a course, make a payment, attend a class, use our learning resources or communicate with us through phone, WhatsApp, email, forms, social media or any other channel.
By using PREPON’s website or services, you agree to this Privacy Policy.
1. Information We Collect
We collect only such information as is reasonably required to respond to enquiries, provide educational services, manage admissions, process payments, improve learning outcomes and operate our website securely.
1.1 Information You Provide Directly
We may collect:
- Full name
- Phone number
- WhatsApp number
- Email address
- City, locality or address, where required
- Course or exam interest, such as CAT, XAT, GMAT, IPMAT, CLAT, Bank, Government Exams, GD, WAT, PI or interview preparation
- Educational background, academic status or target exam details
- Parent or guardian details, where relevant
- Payment details required for enrolment confirmation
- Messages submitted through forms, WhatsApp, email, chat or calls
- Feedback, testimonials, reviews or support requests
- Documents shared voluntarily for counselling, form-filling, interview preparation, résumé review or admission guidance
1.2 Website and Usage Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring pages
- Clicks, scrolling behaviour and interaction patterns
- Approximate location derived from IP address
- Cookies, pixels and similar tracking data
1.3 Payment-Related Data
For course bookings or purchases, payments may be processed through third-party payment gateways, banks, UPI systems or other payment service providers. PREPON does not store full card numbers, UPI PINs, CVV numbers or net-banking passwords. Payment processors may collect and process payment information according to their own policies.
1.4 Children and Minors
Some PREPON learners may be below 18 years of age, especially in programmes such as IPMAT, CLAT, GD, PI, communication, school-level preparation or early career counselling. Where required, we may collect parent or guardian consent and contact details. We do not knowingly use the personal data of minors for harmful profiling, behavioural targeting or inappropriate advertising.
2. How We Use Your Information
PREPON may use personal information for the following purposes:
- To respond to course enquiries
- To arrange demo classes, counselling sessions or callbacks
- To recommend suitable courses or preparation plans
- To register students for courses, batches, workshops, mocks or mentoring sessions
- To provide offline and online classes
- To share study materials, worksheets, assignments, mock tests and performance feedback
- To provide doubt-clearing support through WhatsApp, call, Zoom, email or other channels
- To process payments, receipts, invoices, refunds and instalment records
- To send course updates, batch schedules, exam alerts and service-related communication
- To send promotional updates about PREPON courses, discounts, workshops or events, where permitted
- To improve website design, user experience, course structure and student support
- To run analytics, remarketing and advertising campaigns
- To detect fraud, misuse, spam, security threats or unauthorised access
- To comply with applicable laws, tax obligations, accounting records, regulatory requirements and dispute resolution needs
- To protect PREPON’s rights, property, reputation and legal interests
3. Legal Basis for Processing
We process personal data when:
- You voluntarily provide it for an enquiry, course, counselling session or payment.
- It is necessary to provide a service you requested.
- It is required for billing, accounting, legal compliance or dispute management.
- You have given consent for marketing, analytics, remarketing or optional communication.
- It is necessary to protect the security and integrity of our website, systems and services.
You may withdraw consent for optional marketing communication at any time by contacting us at admin@prepon.in.
4. Cookies and Tracking Technologies
PREPON uses cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve user experience and run relevant advertising or remarketing campaigns.
For detailed information, please read our Cookie Policy.
You can control cookies through your browser settings or, where available, through our cookie consent banner.
5. Sharing of Information
PREPON does not sell or rent personal information.
We may share information only when necessary with:
- Internal team members, mentors, counsellors, academic coordinators and authorised staff
- Payment gateways and banking partners
- Website hosting, security, analytics and maintenance providers
- Email, SMS, WhatsApp, CRM or communication service providers
- Advertising and remarketing platforms, where applicable
- Accounting, legal, compliance or audit professionals
- Government, law-enforcement or regulatory authorities, where legally required
- Service partners involved in delivering a course, workshop, test, interview session or learning product
All such sharing is limited to legitimate educational, operational, legal or security purposes.
6. Data Retention
We retain personal data only for as long as necessary for the purposes mentioned in this Privacy Policy.
Indicatively:
- Enquiry data may be retained for follow-up, counselling and service improvement.
- Student records may be retained for course delivery, academic support, performance tracking and future reference.
- Payment, invoice and refund records may be retained for accounting, taxation, audit and legal compliance.
- Website logs and security records may be retained for security, fraud prevention and compliance purposes.
- Marketing data is retained until consent is withdrawn or the data is no longer needed.
When data is no longer required, we may delete, anonymise or archive it securely, subject to legal and operational requirements.
7. Data Security
PREPON uses reasonable technical, organisational and administrative safeguards to protect personal data from unauthorised access, misuse, disclosure, alteration or loss.
These may include:
- Limited access to authorised persons
- Password-protected systems
- Secure hosting and website security measures
- Data backup and recovery practices
- Review of service providers
- Internal access control
- Secure payment processing through third-party payment gateways
No method of transmission over the internet or electronic storage is completely secure. However, PREPON makes reasonable efforts to protect your information.
8. Data Breach Communication
If PREPON becomes aware of a data breach that may materially affect your personal data, we will take reasonable steps to assess, contain and address the issue. Where legally required, we will notify affected users and/or the appropriate authority through suitable communication channels.
9. Your Rights
Subject to applicable law, you may request:
- Access to your personal data
- Correction or updating of inaccurate data
- Deletion of data, where retention is no longer required
- Withdrawal of consent for optional processing
- Information about how your data is processed
- Grievance redressal regarding personal data handling
To exercise your rights, contact:
Data / Privacy Contact: admin@prepon.in
Grievance Officer: Dipanjan Bhowmik, Co-founder, PREPON
Address: 38, Kabir Road, Kolkata – 700026, West Bengal, India
We may ask you to verify your identity before processing a request.
10. Marketing Communication
PREPON may contact you through phone, WhatsApp, SMS, email or social media for course updates, exam alerts, demo sessions, counselling, offers and academic information.
You may opt out of promotional communication by contacting us at admin@prepon.in. Service-related communication may still be sent where required for enrolled students or active enquiries.
11. Third-Party Links
Our website may contain links to third-party websites such as payment gateways, social media pages, Google Maps, YouTube, learning tools, test platforms or external resources. PREPON is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those platforms separately.
12. Updates to This Privacy Policy
PREPON may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date. Continued use of our website or services after updates means that you accept the revised policy.
13. Contact Us
For privacy-related questions, correction requests, withdrawal of consent or grievances, contact:
PREPON
38, Kabir Road, Kolkata – 700026, West Bengal, India
Email: admin@prepon.in
Phone: 9073727372
WhatsApp: 9073727372
Grievance Officer: Dipanjan Bhowmik, Co-founder, PREPON